Refund policy
RETURN SUMMARY
- Return Window: 30 days from the date of delivery
- Return Condition: Unworn, unwashed, unaltered, with original tags and packaging
- Return Shipping: Paid by the customer unless the item arrived damaged or incorrect
- Refund Method: Original payment method
- Refund Processing: Within 10 business days after approval
We hope you love your Saturday Moods order. If something is not quite right, you may request a return within 30 days of receiving your purchase, subject to the conditions below.
30-DAY RETURN PERIOD
You have 30 days from the date your order is delivered to request a return.
Return requests submitted after this period may not be accepted.
RETURN CONDITIONS
To qualify for a return, the item must be:
- Unworn, unwashed, and unaltered
- Returned in its original packaging
- Returned with all original tags still attached
You will also need your order number or another form of proof of purchase.
Items showing signs of wear, washing, damage, alteration, or missing original packaging or tags may not qualify for a refund.
RETURN SHIPPING
For standard returns, return shipping costs are the responsibility of the customer.
If your order arrived damaged or you received the wrong item, please contact us before sending anything back. In these situations, we will provide a prepaid return label or another appropriate solution.
STARTING A RETURN
To request a return:
- Email support@saturdaymoods.com with your order number and the item or items you would like to return.
- If the item arrived damaged or incorrect, include clear photographs showing the issue.
- Once your request has been reviewed, our customer care team will send you the return instructions and the correct return address.
- We recommend using a trackable shipping service when sending your return.
Returns must be sent only to the return address provided by our customer care team.
Please do not send returns to our registered business address unless we specifically instruct you to do so. Items sent to an unauthorized address may not be accepted.
PRODUCT VARIATIONS
Certain small variations are not normally considered product defects. These may include:
- Minor loose threads or small finishing variations
- Slight differences in color caused by lighting, photography, or screen settings
- Normal variations in fabric appearance or texture
- Damage resulting from wear, washing, improper care, alteration, or repair
If you are unsure whether an issue qualifies as a defect, contact us at support@saturdaymoods.com and we will review it with you.
CHANGE OF MIND, FIT OR STYLE
You may also return an eligible item if you change your mind or are unhappy with the fit, style, or overall preference.
The item must still meet all of our return conditions, and the cost of return shipping will be the responsibility of the customer.
EXCHANGES
Eligible items may be exchanged within 30 days of delivery.
Items submitted for exchange must be unworn, unwashed, unaltered, and returned with their original packaging and tags.
To request an exchange, email support@saturdaymoods.com with your order details and the item you would like to exchange.
Once the returned item has been received and approved, we will arrange shipment of the replacement item.
REFUNDS
Once your return arrives, we will inspect it and let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
After we issue the refund, your bank or card provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@saturdaymoods.com
CONTACT US
Our customer care team is available 7 days a week, 9:00 AM to 5:00 PM Eastern Time (ET). We typically respond within 12 to 24 hours.
Email: support@saturdaymoods.com
Phone: +1 (551) 322-5533
Or visit our Contact Page
Saturday Moods is operated by MBZ Commerce, a company registered in the Netherlands.
Company Number: 92025668
Company Address:
Boompjes 366, 3011 XZ Rotterdam, Netherlands