Shipping policy

SHIPPING SUMMARY

  • Order Cut-Off: 2:00 PM Eastern Time (ET)

  • Processing Time: 1 to 3 business days, Monday through Friday

  • Transit Time: 4 to 7 business days, Monday through Friday

  • Estimated Delivery: 5 to 10 business days from the date your order is placed

  • Shipping Cost: Complimentary shipping throughout the United States

We want receiving your Saturday Moods order to feel just as easy as placing it. Below you can find our current processing, delivery, and tracking information.

Orders are typically delivered within 5 to 10 business days from the date of purchase.


ORDER PROCESSING

Orders placed before 2:00 PM Eastern Time (ET) on a business day enter processing that same day. Orders submitted after 2:00 PM, during weekends, or on public holidays will enter processing on the following business day.


PREPARING YOUR ORDER

Please allow 1 to 3 business days for your order to be prepared before shipment. Our processing days are Monday through Friday, excluding public holidays.


DELIVERY TIME

Once your order has been prepared and handed over for shipment, delivery normally takes an additional 4 to 7 business days. Together with our processing period, this means you can expect your order within approximately 5 to 10 business days from the date of purchase.


FREE U.S. SHIPPING

Saturday Moods offers free shipping on every order delivered within the United States. There is no minimum order value required.


TRACKING YOUR ORDER

As soon as your order ships, we will email you a shipping confirmation containing your personal tracking link. Tracking information can occasionally take 1 to 3 business days to display its first update after your package leaves our warehouse.

You can also follow your shipment at any time through our Track Your Order page.


DELIVERY DELAYS

Most orders arrive within the estimated timeframe above. Occasionally, factors outside our control, including severe weather, carrier interruptions, or unusually high shipping volumes, may affect delivery times.

If your tracking has not updated or you believe your shipment is taking longer than expected, please contact us at support@saturdaymoods.com and we will be happy to look into it for you.


DAMAGED OR INCORRECT ITEMS

If an item arrives damaged or you receive something different from what you ordered, please email support@saturdaymoods.com with your order number and clear photographs showing the issue.

Our customer care team will review your request and help arrange an appropriate solution.


CHANGING AN ORDER

If you need to make a change to your order, please contact us within 12 hours of placing it. After the first 12 hours, we will still try to accommodate your request, but changes may no longer be possible once processing has progressed.

Please email support@saturdaymoods.com as soon as possible with your order details.


CANCELLING AN ORDER

Cancellation requests received within 4 hours of purchase are guaranteed. After the 4-hour period, we will do our best to accommodate your request, but cancellation cannot be guaranteed once your order has entered processing.

To request a cancellation, contact us at support@saturdaymoods.com


CONTACT US

Our customer care team is available 7 days a week, 9:00 AM to 5:00 PM Eastern Time (ET). We typically respond within 12 to 24 hours.

Email: support@saturdaymoods.com
Phone: +1 (551) 322-5533

Or visit our Contact Page

Saturday Moods is operated by MBZ Commerce, a company registered in the Netherlands.

Company Number: 92025668

Company Address: 
Boompjes 366, 3011 XZ Rotterdam, Netherlands